Abu Dhabi bank ADCB’s services will be unavailable for three days

Monday, 18/09/2017

Abu Dhabi Commercial Bank has confirmed that most of its banking services will be unavailable for three days from Saturday, September 30, to Tuesday, October 3.

“We will be carrying out a system enhancement during which most of our banking services will be unavailable,” the bank said in a brief statement on its website.

No further details were disclosed.

The following services will be unavailable – mobile banking, internet banking, cash and cheque deposits, cheque encashment and payment, funds transfer, direct debit and standing instructions, TouchPoints redemption, ProCash and GoTrade.

Although branches will be open, most services will be unavailable.

Cash services including deposits and withdrawals will be unavailable. Cheque collections, service requests and Trade services/related applications/documents will be accepted, but will only be processed from October 3 onwards.

The bank also stated that SMS notifications will not be operational for all customers.

Certain services will continue to be available for customers including the use of credit and debit cards to make in-store and online purchases and for cash withdrawals from ATMs (although ADCB credit cards will only be accepted at other banks ATMs).

The bank has also increased daily cash withdrawal limits to Dhs20,000 for Aspire card holders, Dhs30,000 for privilege members and Dhs40,000 for excellency customers.


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